Terms and Conditions

  1. General
  • These Booking Terms and Conditions apply to the booking of a session or Party at PLANET BOUNCE (Cubone Ltd t/a Planet Bounce Inflatable Park).
  • These Booking Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure you shall abide by these Terms and Conditions at all times.
  • No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by PLANET BOUNCE.
  • PLANET BOUNCE reserves the right to make changes to the facilities and activities it provides (the ‘Activities’) for any reason and all persons participating accept that from time to time certain Activities will not be available due to maintenance or other operational reasons.
  • Damage must not be caused by anyone attending PLANET BOUNCE to the facilities, fixtures or fittings. If damage is caused by any participator or member of a party booking, the participator or hirer will be liable to pay for the rectification of any damage (including accidental) caused by anyone attending the party.
  • PLANET BOUNCE does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended. Valuables can be deposited in on site locker facilities.
  • Food not purchased directly through Planet Bounce is not permitted on site.
  • PLANET BOUNCE offers a locker facility for your valuables. These lockers are available on a first come first served basis.  Please note that at the close of business each day all lockers are opened and if you leave the premises without removing your lock it will be forcibly removed and you will not receive compensation and your possessions will be entirely at your own risk.
  • All Participators as well as parents, guardians or other guests and visitors may be subject to CCTV recording for safety, security and operational reasons and consent to such recording.
  1. Confirmation
  • All bookings will only be considered final when an email confirmation has been sent to the booking party.
  • You must advise PLANET BOUNCE as soon as possible of any mistake in PLANET BOUNCE’s booking confirmation. PLANET BOUNCE shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
  • All Participators as well as parents, guardians or other guests and visitors may be subject to CCTV recording for safety, security and operational reasons and consent to such recording.
  1. Safety
  • The Activities include all variations of inflatables and participation is not without risk as serious misuse could be fatal. All participants have access to the safety information and rules signage provided around the site by PLANET BOUNCE.
  • PLANET BOUNCE reserves the right to refuse admittance to the Activities or to remove a participant from the Activities without a refund should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice or who is impaired or appears to be impaired, by alcohol or drugs.
  • Participants will not be directly supervised by a Monitor. In the PLANET BOUNCE facility, a responsible adult must be on site for any child aged 16 or younger. Participating adults accept responsibility for the safety of themselves and for supervision of children in their care.
  • All participants must be reasonably fit and healthy and fully able to undertake what is a demanding physical activity and are subject to the age and weight (17.5 stone) restrictions for each Activity as stated at time of booking.
  • PLANET BOUNCE shall be entitled to prevent any person from undertaking or completing the Activities if it deems the behaviour of any participant unsuitable.
  • COVID-19
    • Before You Visit:

In response to ensuring that all our customers and visitors are safe, we ask that everyone self-screens before entering the facility. This will ensure that we keep everyone safe and lessen the spread of the virus.

We ask you not to come to the centre if you or your family have:

  • Signs or a fever of high temperature (above 38c)
  • A persistent cough or respiratory problems
  • A loss of, or change in, your normal sense of taste or smell
  • Had contact with a possible source of the virus

If you have met any of the above criteria please do NOT visit the centre.

  1. Temperature Checks

All customers will be temperature checked before being allowed into the facility. Staff will also be temperature checked at the start of every shift.

  1. Sanitisng Stations

We have fixed sanitiser units as soon as you enter the facility and at our reception. We also have a number of sanitising stations located around the facility, including toilets, lockers, stairs, lift and all main play entrance/ exits to allow regular use during your visit.

  1. Reduced Session Sizes

Session sizes have been significantly reduced in accordance with government guidance and to allow circulation space in our centre for social distancing.

  1. Additional Cleaning Measures

Increased daytime cleaning to sanitise all high-frequency touch points. Activity & inflatable areas are also cleaned regularly throughout the day, alongside nightly cleaning.

All tables and chairs are cleaned after each customer use.

  1. Activity & inflatable Areas

We have blocked off our Ball pits to reduce close contact and hard to clean elements. The remainder of our facility will remain open.

  1. Book Online & Contactless Payments

We will require everyone to Pre-book your visit with us online and pre-pay. We will only be taking contactless payments throughout the facility.

  1. Social Distancing

When you visit we have markings and signage to guide you and help you keep your distance from others. We have also ensured all seating areas are spaced to adhere to social distancing requirements.

  1. Face Coverings

Our staff will be wearing the appropriate PPE in accordance with government guidance. We do recommend you wear your own

Please note whilst we have tried to make your visit with us as safe as possible, you enter and use the facilities at your own risk.

  1. Clothing
  • It shall be the responsibility of all participants to ensure that they are dressed appropriately and PLANET BOUNCE requires participants to wear clothing appropriate for physical activity and that are in conjunction with our safety video. In particular please note that Participants may not undertake the Activities in any items with sharp points or items that are capable of catching the inflatable fabric or which may cause injury to themselves or other participators such as toggles on cords or tassels.
  • PLANET BOUNCE will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
  • Participants must be wearing  Socks. These can be purchased from PLANET BOUNCE . If purchased from another retailer then the socks must be checked prior to start of activity.
  • The socks once purchased are yours to keep and use again on future sessions as long as they remain in good condition. Socks are available in several sizes including sizes for young children.
  1. Cancellations
  • You shall be entitled to cancel a party, group or individual booking subject to PLANET BOUNCE receiving your written request for cancellation at least 14 days before the booked start time.
  • You shall be entitled to move a party, group or individual booking subject to PLANET BOUNCE receiving your request at least 14 days before the booked start time.
  • You shall be entitled to move a party, group or individual booking if someone in your booking has Covid-19 symptoms before you arrive or if you are turned away after the temperature check at out facility. However, no refund will be given.
  • PLANET BOUNCE shall be entitled to cancel your booking at any time. In the event that PLANET BOUNCE decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
  1. Birthday Party Bookings
  • Party bookings are to be paid in full upon booking. PLANET BOUNCE will refund any parties cancelled 14 days before the schedules party date, any parties cancelled after that time will not be refunded. At management’s discretion an option to move the booking will be offered. The moving or changing of a party booking can only be made at least 7 days before the booked date of the party. If attempted after this date it will be rejected.
  • A party area is booked for a 30 minute slot after the chosen hour of inflatable time. The area must be vacated promptly after this time to set up for the next party. We require the parent or guardian of the party child to stay on site at all times and who will be responsible for the behaviour of their children and all children attending the party. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely. Should any member of the party group have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 72 hours prior to the party. Additional guests can be added to a booking as long as they are not requested within 7 days before the party. Additional guests are subject to availability. If we do not have the space then we will not be able to action your request.
  • Birthday cake and candles will not be supplied as part of the package, however we will supply sufficient cutlery to cut and eat the cake. Any decorations you require must be supplied by yourself and must be checked with the duty manager at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.
  • Your party is required to arrive at the venue 30 minutes before the booked time. Upon arrival you must book in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the duty manager sees fit.
  • Should you arrive late, you are not automatically granted the full hour on the inflatables. We will endeavour to make sure you can bounce for a full hour, but this decision will be made at the manager’s discretion.
  1. Vouchers
  • JUMP vouchers issued by Planet Bounce are valid for use at all Planet Bounce Parks
  • Monetary Gift Vouchers purchased online, onsite or over the phone
  • Vouchers cannot be exchanged for cash
  • Vouchers have a minimum value of £10
  • Vouchers are valid for 12 months from the issue date indicated on the voucher, after 12 months any remaining vouchers will be void
  • Vouchers should be treated as cash and the full value redeemed in 1 transaction
  • Vouchers must be presented to our Mission Control team upon check in – failure to provide vouchers on site will result in full payment being taken by cash or card
  • Planet Bounce will not accept liability for lost, stolen or damaged vouchers
  • Vouchers purchased through the Black Friday offer are valid from the date following the purchase date, can be used towards JUMP sessions
  • Any voucher purchased through the Black Friday offer will be sent via Royal Mail 2nd class post the following week of the sale unless being collected onsite.
  1. Price and Payment
  • Subject to any terms agreed by PLANET BOUNCE our charges for all Activities shall be due in full at the time of booking.
  • PLANET BOUNCE reserves the right to change its prices at any time. As much notice as possible will be given should a change in price occur.
  1. Refunds and Amendments
  • Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer.
  • Cash payments must be refunded in Cash
  1. Liabilities
  • PLANET BOUNCE shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities unless caused by the negligence of PLANET BOUNCE.
  • Parking facilities at PLANET BOUNCE NOTTINGHAM are available on a paid basis at the NCP car park. Any vehicles and their contents are left at the owners’ risk.
  1. Miscellaneous
  • These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England.

Planet Bounce is the trading name of Cubone Ltd. Cubone Ltd is registered in England and Wales. Registered number: 09470221. Registered office: The Glasshouse, 153-155 Huntingdon Street, Nottingham, NG1 3NL