FAQS

What are your Covid-19 Safety Measures?

Before You Visit:

In response to ensuring that all our customers and visitors are safe, we ask that everyone self-screens before entering the facility. This will ensure that we keep everyone safe and lessen the spread of the virus.

We ask you not to come to the centre if you or your family have:

  • Signs or a fever of high temperature (above 38c)
  • A persistent cough or respiratory problems
  • A loss of, or change in, your normal sense of taste or smell
  • Had contact with a possible source of the virus

If you have met any of the above criteria please do NOT visit the centre.

1. Temperature Checks

All customers will be temperature checked before being allowed into the facility. Staff will also be temperature checked at the start of every shift.

2. Sanitisng Stations

We have fixed sanitiser units as soon as you enter the facility and at our reception. We also have a number of sanitising stations located around the facility, including toilets, lockers, stairs, lift and all main play entrance/ exits to allow regular use during your visit.

3. Reduced Session Sizes

Session sizes have been significantly reduced in accordance with government guidance and to allow circulation space in our centre for social distancing.

4. Additional Cleaning Measures

Increased daytime cleaning to sanitise all high-frequency touch points. Activity & inflatable areas are also cleaned regularly throughout the day, alongside nightly cleaning.

All tables and chairs are cleaned after each customer use.

5. Activity & inflatable Areas

We have blocked off our Ball pits to reduce close contact and hard to clean elements. The remainder of our facility will remain open.

6. Book Online & Contactless Payments

We will require everyone to Pre-book your visit with us online and pre-pay. We will only be taking contactless payments throughout the facility.

7. Social Distancing

When you visit we have markings and signage to guide you and help you keep your distance from others. We have also ensured all seating areas are spaced to adhere to social distancing requirements.

8. Face Coverings

Our staff will be wearing the appropriate PPE in accordance with government guidance. We do recommend you wear your own

Please note whilst we have tried to make your visit with us as safe as possible, you enter and use the facilities at your own risk.

What is your Covid-19 Occupancy and product updates?

Due to Covid-19 we have made some changes to our products to ensure we can operate as safely as possible. Please see below for updated product information!

We have significantly reduced the occupancy and now our occupancy includes Participants and Spectators. The occupancy has also been set to include any and all staff that are on site.

To monitor occupancy and to ensure our Customers can maintain and manage social distancing measures we now require at least 1 Adult to supervise between 1-3 children of the same household.

For Tots aged 0-4 years the Adult will be required to be on the inflatables with the children to supervise and enforce safety measures. (For exceptional circumstances please call to discuss options)

For Children aged 4-7 years the Adult will be required to be on the inflatables with the children to supervise and enforce safety measures. (For exceptional circumstances please call to discuss options)

For Children aged 8-16 years the Adult will be required to Spectate from our Cafe and will not be required on the inflatables. At least 1 Spectator is required for 1-3 Children aged 4-16yrs.

Where is Planet Bounce?

Planet Bounce is located in Nottingham town centre at The Glasshouse, 153-155 Huntingdon Street, Nottingham NG1 3NL. Click here for travel details.

Is it safe?

Safety of our customers is the number 1 priority for Planet Bounce. We are confident that our procedures make the Park one of the safest in the UK. These include:

  • Safety Rules displayed to all customers prior to entering the inflatable court area
  • Compulsory socks for every customer (can be purchased at the park)
  • Trained staff to manage inflatable specific injuries
  • Rules for each area of the park to keep you and other customers safe
  • Parents/Guardians take full responsibility for their Children during their visit

Is there a size or age limit?

Just about anyone can jump – that’s the great thing about inflatables!
We have Tots session dedicated to tots aged 0- 10 years and their parents. We also have a tots zone available all day for 0-5 years and supervising parents. We also offer Tots parties either during our dedicated tots session or throughout the day in our tots zone.
Our general Jump sessions are open to anyone aged 4+ years… you can even celebrate your birthday in our Jump sessions with our Birthday Parties.
After Dark is dedicated under 18 year olds and Inflatology is for anyone aged 18+ years… there really is a session for everyone!

Is there a weight limit?

Based on our inflatable manufacturers safety standards, the weight limit at Planet Bounce is 17.5st.

Do I need to book in advance?

Booking in advance is strongly advisable, especially at weekends. It’s the only way we can guarantee your jump space.

How early do I need to arrive?

All jumpers need to arrive 20-30mins before your jump time. This gives you enough time to check in, place all belongings in a locker and familiarise yourself with the rules of our park.

What should I wear?

Whatever you feel comfortable jumping in. It’s worth bearing in mind that bouncing usually leads to building up a good sweat! Long sleeves may be advised for features such as the Rocket Helter Skelter slide and obstacle course.

Do I have to wear socks?

Yes. For safety reasons, every jumper has to wear their own socks. Socks can be purchased for £1.99 a pair from Planet Bounce if you don’t have your own on already… these are yours to keep.

Are lockers available?

Yes, we provide lockers for all our jumpers. All personal belongings should be locked away – no personal items are to be taken onto the inflatable court area.

Is food available?

Yes, we have an onsite cafe that’s perfect for refueling with drinks and snacks.

Is there Parking?

We are excited to announce we have teamed up with the NCP car park on Union road, NG3 1FG to offer our customers, great parking prices. The prices are as follows;

1-Hour 70p
2-Hours £1.40
3-Hours £2.10

After the 3 Hours, the price will revert to the normal NCP charge rate (please see NCP website for prices).

Below is a guide on how to get the discounted rate:

STEP 1- Enter the NCP car park on Union road, NG3 1FG and get a ticket at the entrance like normal.

STEP 2- When checking in at Planet Bounce ask for an NCP follow up ticket.

STEP 3- When you go to pay for your parking at the machine, put your original ticket in first and then the follow up ticket, this will reduce the price.

STEP 4- Once paid, you will receive 1 ticket back, use this on your exit.

If you need directions to the car park please follow this link:

https://www.ncp.co.uk/help-centre/route-planner/?to=587

Do you offer Military or NHS discounts?

There is a 15% NHS and Military discount. Proof of ID will be required. The discount only applies to the individual who works for the NHS or Military.

What's your returns policy?

To view our booking terms and conditions, please click here.

Are Birthday Parties suitable for all ages?

We offer Toddler Parties for tots aged 0-10 years in our tots sessions. We also cater for tots parties during our regular JUMP sessions in our dedicated tots Zone for ages 0-5 years.

We also offer Birthday Parties in our JUMP sessions which are suitable for children aged 4+ (please note that we cannot accept any jumpers to our JUMP sessions who are under the age of 4). JUMP sessions run daily from 11/12 every hour, please contact our team for more information.

Click here to access our Party Invitation Download or contact our team on 01159 881 745 for more information.

Which areas are suitable for toddlers?

We offer a dedicated tots session. During this session tots have access to the whole of the park! For safety reasons some areas my be restricted by height.

When our JUMP sessions are running we offer our dedicated TOTS ZONE all day! Please note this area is resticted to ages 0-5 years (and parents). The Main JUMP zone during JUMP sessions will be for 4+ years only and wristbands will be issued in accordance to entrance fee paid for either Tots Zone or Main JUMP zone.

Visit our Planet Tots page to Book.

NOTTINGHAM

01159 881 745

Email us

The Glasshouse, 153-155 Huntingdon Street, Nottingham NG1 3NL